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Contact centres
Sanas bags $65 million Series B for global adoption of real-time speech understanding tech
Staff Writer
20 Feb 2025
The benefits of outsourced vs. in-house call centres: a quick comparison
Staff Writer
22 Nov 2023
Evri rolls out new automated phone line to connect customers to UK advisors ahead of Christmas rush
Staff Writer
13 Nov 2023
Ikea NLP and AI powered Billie chatbot brings increasing benefits to customers and co-workers
Staff Writer
30 Jun 2023
Contact centres specialist EdgeTier raises €6 million in Series A round led by Smedvig Capital
Staff Writer
13 Jun 2023
Online electricals retailer AO on hunt for 250+ new customer service employees at Bolton HQ
Staff Writer
07 Jun 2023
Digital messaging firm Quiq announces expansion into United Kingdom and Europe
Staff Writer
02 Feb 2023
Last week’s biggest retail technology plays at a glance
Staff Writer
20 Jun 2022
Freshworks and PCI Pal team on omnichannel payment security for Bensons for Beds
Staff Writer
17 Jun 2022
27 articles