Retail Technology Innovation Hub

Secret shopper

Sephoria London was a brilliant day out, but did paying beauty fans get what they were promised?
Physical retail

Sephoria London was a brilliant day out, but did paying beauty fans get what they were promised?

Emma Thompson 20 Oct 2026
Secret Shopper review: here’s what happened when we let Cult Beauty’s AI concierge choose our beauty haul

Secret Shopper review: here’s what happened when we let Cult Beauty’s AI concierge choose our beauty haul

Emma Thompson 15 Oct 2026
Secret Shopper: Reserved Oxford Street looks the part, but chaotic checkout queues ruin the experience
Social commerce

Secret Shopper: Reserved Oxford Street looks the part, but chaotic checkout queues ruin the experience

Emma Thompson 08 Sep 2026
Secret Shopper review: Can Pop Mart make buying a blind box online more fun than doing it in-store?
Restaurant technology

Secret Shopper review: Can Pop Mart make buying a blind box online more fun than doing it in-store?

Emma Stokes 25 Aug 2026
Secret Shopper: Space NK arrives at Lakeside as the West Thurrock shopping centre gets a glow up
Events

Secret Shopper: Space NK arrives at Lakeside as the West Thurrock shopping centre gets a glow up

Emma Stokes 19 Aug 2026
Secret Shopper: inside Sephora Carnaby Street, where viral beauty, expert staff and smart technology meet
Payments

Secret Shopper: inside Sephora Carnaby Street, where viral beauty, expert staff and smart technology meet

Emma Stokes 03 Aug 2026
Secret Shopper: Inside POP MART Charing Cross as London’s biggest store opens to fans and collectors
Stores

Secret Shopper: Inside POP MART Charing Cross as London’s biggest store opens to fans and collectors

Emma Stokes 17 Apr 2026
From your phone to your front door: shopping fashion giant Zara’s AI powered fitting room
Events

From your phone to your front door: shopping fashion giant Zara’s AI powered fitting room

Staff Writer 24 Mar 2026
MINISO at The Glades Bromley: a pastel perfect launch with plushies, blind boxes, and beauty bargains
Jobs

MINISO at The Glades Bromley: a pastel perfect launch with plushies, blind boxes, and beauty bargains

Staff Writer 08 Oct 2025
RTIH’s Secret Shopper: London’s Oxford Street gets a retail reset as big hitter Ikea arrives and old fave HMV returns
Digitalisation

RTIH’s Secret Shopper: London’s Oxford Street gets a retail reset as big hitter Ikea arrives and old fave HMV returns

Staff Writer 05 Aug 2025
Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology
Online retail

Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology

Staff Writer 13 May 2025
Secret Shopper: F&F finally goes back online as Tesco nails the fashion but fumbles the website experience
Automation

Secret Shopper: F&F finally goes back online as Tesco nails the fashion but fumbles the website experience

Staff Writer 09 May 2025
16 articles

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