Nosto, Knomo win big at eCommerce Awards for Excellence

Nosto’s AI-powered personalisation solution for bag and tech accessories retail brand Knomo was a double-winner at the eCommerce Awards for Excellence 2018.

It picked up the Best use of AI and Best use of Personalisation awards at the event, which took place in London last week. The winning solution, which was implemented in partnership with the e-commerce team at Knomo, relies on Nosto’s AI analysing visitors’ online behaviour to personalise the shopping experience. It does this by delivering the most relevant real-time product recommendations and pop-ups to Knomo’s customers, as well as triggering personalised Facebook ads and emails.

Nosto’s CEO Jim Lofgren says: “Working with innovative and groundbreaking retail partners such as Knomo continues to validate that our next generation AI technology massively improves the consumer shopping journey and creates a much more relevant experience. A huge thank you obviously goes out to Knomo, who with their customer obsession really help deliver our technology in ways that consumers love.”

Other winners at the eCommerce Awards for Excellence 2018 included Dixons Carphones (Best Electrical E-commerce and Best Use of Multi-channel), House of Fraser with The Blackout campaign (Best Fashion E-commerce) and Iceland (Best E-commerce Customer Service).