Damart ‘bridges analogue-digital divide’ with Avaya tech

French fashion brand, Damart, has rolled out Avaya IX Contact Centre solutions, ensuring that even the most traditional customer order methods – such as those using the postal service – are digitally integrated.

The tech is helping the company modernise its contact centre and comply with new legislation while maintaining customer experience across all channels.

“We’re committed to a providing a customer experience that is a perfect fit to our customers; no matter how they want to communicate with us. This includes ensuring a seamless experience while protecting their financial information with the appropriate security procedures,” says Jeanette Askin, Head of Customer Service at Damart.

“Our new solution with Avaya perfectly bridges the analogue-digital divide, enabling a powerful customer experience for all of our customers and allowing us to keep pace with innovation in the retail industry.”

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