London is the CX place to be, Feefo

London is the top city globally for senior customer experience (CX) job opportunities, research by Feefo has found.

This was conducted by crawling more than 120,000 job listings from ten countries. London, with 2,668 vacancies, has over five times more senior CX job opportunities than the average of 422 for the rest of the world. 33% of the available jobs offer a salary of £50,000 or higher (vs 25% in the US).

The top five cities advertising the most jobs were as follows:

  1. London: 2,668

  2. Seattle: 2,555

  3. New York: 2,344

  4. Toronto: 694

  5. Sydney: 388

“Customer experience is overtaking price and product as the number one differentiator for business and in response to this, the CX sector has grown massively in London over recent years,” says Steph Heasman, Director of Customer Success at Feefo. 

“The number of senior job opportunities now available is a reflection of the commitment businesses are making to improve the customer journey. To drive this forward, businesses must now consider the transformative role of technology, as maximising the customer journey requires insight as well as human resources.” 

The job roles with the highest demand in the UK were:

  1. Customer experience manager - 42%

  2. Head of customer experience - 22%

  3. Digital customer experience manager - 15%

  4. Head of customer insight - 14%

  5. Head of customer trust - 7%

The companies advertising the most senior CX job roles in the UK were:

  1. Amazon – 46%

  2. BT – 17%

  3. Vodafone – 16%

  4. HSBC – 11%

  5. Barclays – 10%

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CXStaff WriterFeefo, London, CX, Customer experienceComment