RTIH: YOUR ONE STOP SHOP FOR ALL THE RETAIL TECHNOLOGY NEWS AND VIEWS THAT MATTER CX Staff Writer 01/05/2026 CX Staff Writer 01/05/2026 British fashion and lifestyle brand Paul Smith taps Voyado product discovery technology Continue reading… Read More CX Staff Writer 13/03/2026 CX Staff Writer 13/03/2026 The sound of retail: how music shapes customer experience Continue reading… Read More CX Staff Writer 02/12/2025 CX Staff Writer 02/12/2025 A new chapter for Ahold Delhaize Europe as new Customer and Digital Platform team launches Continue reading… Read More CX Staff Writer 25/11/2025 CX Staff Writer 25/11/2025 7-Eleven tie up brings Swiftly Alcohol Cashback solution to 10,500+ convenience locations Continue reading… Read More CX Staff Writer 24/11/2025 CX Staff Writer 24/11/2025 The rise of responsible gambling tools: how DraftKings and others are changing the game Continue reading… Read More CX Staff Writer 20/10/2025 CX Staff Writer 20/10/2025 Why technology first retailers are redefining the customer delivery experience Continue reading… Read More CX Staff Writer 03/09/2025 CX Staff Writer 03/09/2025 LK Bennett gets personal as British brand taps Ometria customer data and experience platform Continue reading… Read More CX Staff Writer 29/08/2025 CX Staff Writer 29/08/2025 VusionGroup takes wraps off new Customer Experience Centre in Cologne, Germany Continue reading… Read More CX Staff Writer 16/06/2025 CX Staff Writer 16/06/2025 Done and dusted in three weeks: British fashion retailer AllSaints wraps roll-out of Dixa customer service platform Continue reading… Read More CX Staff Writer 12/06/2025 CX Staff Writer 12/06/2025 Luisaviaroma enhances marketing precision, optimises ad spend with Twilio Segment Continue reading… Read More CX Staff Writer 08/05/2025 CX Staff Writer 08/05/2025 HappyOrNot inks deal with Lidl Sweden that sees deployment of Smiley Terminals across retailer's stores Continue reading… Read More CX Staff Writer 22/04/2025 CX Staff Writer 22/04/2025 HappyOrNot report flags key CX trends for 2025, including happiest and least happy times for shoppers Continue reading… Read More CX Staff Writer 21/01/2025 CX Staff Writer 21/01/2025 New Look enlists Medallia and Higher Oak for launch of new omnichannel CX programme Continue reading… Read More CX Staff Writer 20/10/2022 CX Staff Writer 20/10/2022 The future of CX in retail: the top trends, investments and strategies to prioritise now Read More CX Staff Writer 23/01/2020 CX Staff Writer 23/01/2020 Notonthehighstreet and The White Company land Feefo CX awards Read More CX Staff Writer 19/12/2019 CX Staff Writer 19/12/2019 Three ways to enhance the customer experience Read More CX Staff Writer 30/07/2019 CX Staff Writer 30/07/2019 Tapping into passions, hobbies and interests: the new formula for customer connectivity Read More CX Staff Writer 25/07/2019 CX Staff Writer 25/07/2019 Experience is the new loyalty, Klarna research Read More CX Staff Writer 09/05/2019 CX Staff Writer 09/05/2019 Retailers ‘fundamentally underestimating' APEX importance, Valitor Read More CX Staff Writer 01/05/2019 CX Staff Writer 01/05/2019 Missguided rolls out Upland Rant & Rave tech Read More Older Posts
CX Staff Writer 01/05/2026 CX Staff Writer 01/05/2026 British fashion and lifestyle brand Paul Smith taps Voyado product discovery technology Continue reading… Read More
CX Staff Writer 13/03/2026 CX Staff Writer 13/03/2026 The sound of retail: how music shapes customer experience Continue reading… Read More
CX Staff Writer 02/12/2025 CX Staff Writer 02/12/2025 A new chapter for Ahold Delhaize Europe as new Customer and Digital Platform team launches Continue reading… Read More
CX Staff Writer 25/11/2025 CX Staff Writer 25/11/2025 7-Eleven tie up brings Swiftly Alcohol Cashback solution to 10,500+ convenience locations Continue reading… Read More
CX Staff Writer 24/11/2025 CX Staff Writer 24/11/2025 The rise of responsible gambling tools: how DraftKings and others are changing the game Continue reading… Read More
CX Staff Writer 20/10/2025 CX Staff Writer 20/10/2025 Why technology first retailers are redefining the customer delivery experience Continue reading… Read More
CX Staff Writer 03/09/2025 CX Staff Writer 03/09/2025 LK Bennett gets personal as British brand taps Ometria customer data and experience platform Continue reading… Read More
CX Staff Writer 29/08/2025 CX Staff Writer 29/08/2025 VusionGroup takes wraps off new Customer Experience Centre in Cologne, Germany Continue reading… Read More
CX Staff Writer 16/06/2025 CX Staff Writer 16/06/2025 Done and dusted in three weeks: British fashion retailer AllSaints wraps roll-out of Dixa customer service platform Continue reading… Read More
CX Staff Writer 12/06/2025 CX Staff Writer 12/06/2025 Luisaviaroma enhances marketing precision, optimises ad spend with Twilio Segment Continue reading… Read More
CX Staff Writer 08/05/2025 CX Staff Writer 08/05/2025 HappyOrNot inks deal with Lidl Sweden that sees deployment of Smiley Terminals across retailer's stores Continue reading… Read More
CX Staff Writer 22/04/2025 CX Staff Writer 22/04/2025 HappyOrNot report flags key CX trends for 2025, including happiest and least happy times for shoppers Continue reading… Read More
CX Staff Writer 21/01/2025 CX Staff Writer 21/01/2025 New Look enlists Medallia and Higher Oak for launch of new omnichannel CX programme Continue reading… Read More
CX Staff Writer 20/10/2022 CX Staff Writer 20/10/2022 The future of CX in retail: the top trends, investments and strategies to prioritise now Read More
CX Staff Writer 23/01/2020 CX Staff Writer 23/01/2020 Notonthehighstreet and The White Company land Feefo CX awards Read More
CX Staff Writer 19/12/2019 CX Staff Writer 19/12/2019 Three ways to enhance the customer experience Read More
CX Staff Writer 30/07/2019 CX Staff Writer 30/07/2019 Tapping into passions, hobbies and interests: the new formula for customer connectivity Read More
CX Staff Writer 25/07/2019 CX Staff Writer 25/07/2019 Experience is the new loyalty, Klarna research Read More
CX Staff Writer 09/05/2019 CX Staff Writer 09/05/2019 Retailers ‘fundamentally underestimating' APEX importance, Valitor Read More
CX Staff Writer 01/05/2019 CX Staff Writer 01/05/2019 Missguided rolls out Upland Rant & Rave tech Read More
