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RTIH Retail Technology Hot 100

2026 RTIH Innovation Awards

Stop complaining about 'meat grinder' self-checkouts when it is exactly what you asked for

Staff Writer 10/02/2026 Staff Writer 10/02/2026

Stop complaining about 'meat grinder' self-checkouts when it is exactly what you asked for

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RTIH AI in Retail Awards Customer Service Excellence category finalists

Staff Writer 18/12/2025 Staff Writer 18/12/2025

RTIH AI in Retail Awards Customer Service Excellence category finalists

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Selfridges tries out 'smart, witty, charismatic' HYPERVSN AI Hologram Human at London Oxford Street store

Staff Writer 13/08/2025 Staff Writer 13/08/2025

Selfridges tries out 'smart, witty, charismatic' HYPERVSN AI Hologram Human at London Oxford Street store

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Currys claims a retail first as it rolls out AI video technology in partnership with Vyntelligence

Staff Writer 24/07/2025 Staff Writer 24/07/2025

Currys claims a retail first as it rolls out AI video technology in partnership with Vyntelligence

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Head of Change and Customer Services Barry Stubbs departs Homebase ahead of virtual lights being switched off

Staff Writer 02/06/2025 Staff Writer 02/06/2025

Head of Change and Customer Services Barry Stubbs departs Homebase ahead of virtual lights being switched off

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Target claims success in boosting customer service with Express Self-Checkout deployment

Staff Writer 12/05/2025 Staff Writer 12/05/2025

Target claims success in boosting customer service with Express Self-Checkout deployment

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Lowe's invests in AI and emerging retail technology as Mylow home improvement virtual advisor goes live

Staff Writer 06/03/2025 Staff Writer 06/03/2025

Lowe's invests in AI and emerging retail technology as Mylow home improvement virtual advisor goes live

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Lancashire’s Park Hall Hotel notches up UK first as it deploys concierge solution from Inntelo AI

Staff Writer 06/03/2025 Staff Writer 06/03/2025

Lancashire’s Park Hall Hotel notches up UK first as it deploys concierge solution from Inntelo AI

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RTIH’s Secret Shopper heads to Regent Street, London and lululemon’s biggest EMEA store

Staff Writer 24/02/2025 Staff Writer 24/02/2025

RTIH’s Secret Shopper heads to Regent Street, London and lululemon’s biggest EMEA store

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First for Flying TIger Copenhagen as it taps Beststore tool for launch of Morges, Switzerland location

Staff Writer 24/02/2025 Staff Writer 24/02/2025

First for Flying TIger Copenhagen as it taps Beststore tool for launch of Morges, Switzerland location

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How to choose the right dispensary based on quality, selection, and customer service

Staff Writer 19/02/2025 Staff Writer 19/02/2025

How to choose the right dispensary based on quality, selection, and customer service

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Wix releases AI feature enabling businesses to engage with their customers online even when they're unavailable

Staff Writer 11/12/2024 Staff Writer 11/12/2024

Wix releases AI feature enabling businesses to engage with their customers online even when they're unavailable

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The future of retail: how artificial intelligence is transforming customer engagement

Staff Writer 03/12/2024 Staff Writer 03/12/2024

The future of retail: how artificial intelligence is transforming customer engagement

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Ant Group and Nike China focus on sustainability as they ink MOU building on partnership established in 2022

Staff Writer 28/11/2024 Staff Writer 28/11/2024

Ant Group and Nike China focus on sustainability as they ink MOU building on partnership established in 2022

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BRC and retailer members call on public to give store and delivery workers the gift of a safe Christmas

Staff Writer 25/11/2024 Staff Writer 25/11/2024

BRC and retailer members call on public to give store and delivery workers the gift of a safe Christmas

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Four tips for enhancing in-store customer experience

Staff Writer 20/11/2024 Staff Writer 20/11/2024

Four tips for enhancing in-store customer experience

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What makes a secure smart door operator essential for modern retailers?

Staff Writer 08/11/2024 Staff Writer 08/11/2024

What makes a secure smart door operator essential for modern retailers?

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Paint specialist Farrow & Ball boosts customer experience with deployment of Proximity digital tools

Staff Writer 23/10/2024 Staff Writer 23/10/2024

Paint specialist Farrow & Ball boosts customer experience with deployment of Proximity digital tools

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Australian healthy fast food outfit Oliver's claims an AI first as it deploys its newest team member Ollie

Staff Writer 17/10/2024 Staff Writer 17/10/2024

Australian healthy fast food outfit Oliver's claims an AI first as it deploys its newest team member Ollie

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Helping your business flourish with a heavier focus on customers

Staff Writer 09/10/2024 Staff Writer 09/10/2024

Helping your business flourish with a heavier focus on customers

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