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Posts in Customer service

Helping your business flourish with a heavier focus on customers

Helping your business flourish with a heavier focus on customers

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Customer serviceStaff WriterOctober 9, 2024Customer service, Customer experience, Employees, Omnichannel retail, LoyaltyComment

Digital messaging firm Quiq announces expansion into United Kingdom and Europe

Digital messaging firm Quiq announces expansion into United Kingdom and Europe

Customer serviceStaff WriterFebruary 2, 2023Quiq, UK, Europe, Digital messaging, Contact centres, Appointments, AI, Customer service, CXComment

Ten best practices for effective e-commerce customer service

Ten best practices for effective e-commerce customer service

Customer serviceStaff WriterFebruary 23, 2022E-commerce, Online retail, Customer service, Stores, Omnichannel retail, Personalisation, Live chats, Checkouts, Automation, Social media, Virtual assistantsComment

How to maintain regular customers as a new business

Customer serviceStaff WriterOctober 27, 2021Customers, Loyalty, Customer experienceComment

Make an immediately positive first impression with your customers

Make an immediately positive first impression with your customers

Customer serviceStaff WriterJune 15, 2021Online retail, E-commerce, Customer service, Customer experienceComment

Very.co.uk AI chatbot becomes dominant customer service channel

Customer serviceStaff WriterJune 1, 2021Very Assistant, Very.co.uk, Online retail, Pureplays, Customer service, Chatbots, Artificial intelligenceComment

Online retail dominates Resolver Covid hit customer complaints research

Customer serviceStaff WriterMay 20, 2021Resolver, Online retail, Customer complaints, Customer experience, Online delivery, Coronavirus, Customer serviceComment

Watches of Switzerland Group launches Virtual Boutique in UK with Vee24

Watches of Switzerland Group launches Virtual Boutique in UK with Vee24

Customer serviceStaff WriterDecember 18, 2020The Watches of Switzerland Group, Vee24, Online video chat, Customer service, Online retailComment

Amazon announces customer service chatbot trial

Amazon announces customer service chatbot trial

Customer serviceStaff WriterFebruary 28, 2020Amazon, Chatbots, Customer service, Customer service systems, Online retailComment

Martin Newman’s Customer Service Action now live

Martin Newman’s Customer Service Action now live

Customer serviceStaff WriterNovember 6, 2019Martin Newman, Practicology, Customer Service Action, Customer experience, Customer service, Customer feedback, Ratings and reviewsComment