A.S. Watson notches up milestones as tech transforms customer experiences

Health and beauty retailer, A.S. Watson Group, celebrated its 180th anniversary yesterday by hosting a 5G-enabled virtual cocktail event.

This gathered together CEOs of consumer goods companies and over 300 business partners and charity partners from around the world. 

It also announced that it has reached the milestone of 16,000 offline and online stores. 

“Technology has changed the way our customers shop. The pandemic this year has further accelerated their demand for integrated offline and online experience in the way they shop and experience brands,” says A.S. Watson’s Group Managing Director Dominic Lai.

“We have been driving digital transformation in the organisation since 2012 which has enabled us to connect with customers anytime, anywhere. We are grateful for the trust and love to our brands from customers, and the 140 million loyalty member base remind us to work hard every day for this community we have built.” 

A.S. Watson Group was founded as a small dispensary in 1841 in Hong Kong. Alexander Skirving Watson, a British pharmacist, was the first manager of the dispensary and later the company registered under his name A.S. Watson & Company. 

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