Currys PC World unveils Tech Help Hubs as stores reopen
Currys PC World has announced a phased reopening of 131 of its stores from next week, with these locations initially being used as Tech Help Hubs.
For the first three days of next week, it will be possible to purchase items, but priority will be given to staff members helping customers with tech advice and problem solving and recycling, no matter where item were purchased.
They will also be on hand to deal with the likes of exchanges, repairs and returns. The retailer has extended its returns policy to cover items bought in-store up to 24th March, accepting valid returns until 6th July.
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Queue marshals, practising social distancing, will engage customers to understand their requirements and match them to colleagues. Currys.co.uk will, meanwhile, continue to be open 24/7 with next day home-delivery and same day zero-contact order and collect being offered from open stores. Those who prefer to shop from home can interact with staff members using the ShopLive video service.
From 18th June, the 131 stores will move to the normal Currys PC World offering, while the retailer works to bring back its usual services. The remainder of locations will look to return to action over the forthcoming weeks.
A digital forum has, meanwhile, been established for colleagues to exchange learnings, as well as the introduction of a Safety Review Board. The board will meet weekly, involving store managers, safety experts and Alex Baldock, the group’s CEO, who will attend for the next few weeks. There will also be personnel reviewing the way things are working in-store and identifying potential improvements.