PMC announces new mobile device management and security service

To help retail and B2C organisations manage the complexity associated with the growth in mobile devices, technology service provider PMC is launching a new Mobile Device Support and Management service.

An extension to its existing managed services portfolio, this provides proactive, end-to-end management of a customer’s mobile device estate.

With device security at the heart of the offering, the service provides web protection, device location tracking and comprehensive ‘man-in-the-middle’ threat detection.

It covers mobile device set-up, enrolment and policy management to ensure device compliance, increase device uptime and boost staff productivity. This minimises the risk of store disruption in the event of device issues.

The PMC service also provides 24x7, real-time support to store staff for rapid issue resolution. Service delivery quality is tracked against industry leading SLAs.

For retail and B2C organisations, mobile devices have an increasing role in the store customer journey for transactions, customer data capture and clienteling. This rapid growth in the number and type of devices planned or already deployed is creating what can become hard to manage complexity.

Outsourcing mobile device support and management to PMC as a managed service provides a flexible and scalable support model accompanied by predictable ongoing service costs, with no up-front costs for in-house recruitment and training and no extra fees for out of hours service and support.

The combination of this new service with PMC’s existing Remote Monitoring and Management (RMM) offering now enables the ‘single pane of glass’ management of all devices and operating systems across a customer’s IT estate.

PMC Managed Services Director, Phil Bailey comments: “Mobile is now at the heart of the store experience for many retailers and their store colleagues.”

“We recognise that taking out the complexity and risk associated with managing devices is of huge value to our managed services customers, allowing them to focus what is important.”

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