Missguided deploys new InPost Instant Returns service
InPost has launched a QR code online returns solution.
The Instant Returns service means that there is no need to print a label at home or at the drop-off point.
Shoppers scan a QR code on their mobile at an InPost locker and put the parcel inside.
Missguided is one of the first UK retailers to introduce the offering to its customers.
Jason Tavaria, CEO at InPost UK says: “We know that returns are one of the most painful parts of the e-commerce journey and can be stressful and time-consuming.”
“So we have built a solution that takes away the pain and ditches the label, making it possible to return items in seconds whilst at super convenient locations. It also helps reduce the wasted returns labels that retailers send in their packaging.”
He adds: “For retailers, returns are becoming a huge part of the customer experience, core to driving customer lifetime value and competitive advantage. This is even more important at a time when the trading environment remains challenging.”
Nick Bamber, Chief Growth Officer at Missguided, comments: “We’re really excited to be able to offer our customers even more choice when it comes to returns.”
“Keeping things super simple and convenient for our shoppers is more important than ever, especially given how much of their shopping experience is already on their mobiles.”
“Having the option to send returns back within seconds, using just a phone, is exactly the type of innovation that will appeal to our customer base.”
