Vera Bradley rolls out Reflexis Appointments solution
American luggage and handbag design brand Vera Bradley has selected Reflexis Appointments, enabling customers to select an in-person or virtual shopping session.
The solution also helps stores stay in compliance with evolving state and municipal mandates throughout the pandemic.
Customers can book time slots on Vera’s website to shop in-store or virtually from home, schedule curbside pickup and join on-site queues for walk-in service.
“Reflexis Appointments lets customers initiate and choose their shopping experience, and our stores have benefited from this customised approach,” says Kelly Brown, Vice President of Stores, Vera Bradley.
“This helpful technology ensures we have the right employees in place to meet our customers’ needs, and feedback has shown shoppers plan to continue using this personalised approach in the future.”
“Reflexis Appointments is an essential component of reopening stores safely, empowering customers to select their ideal shopping experience,” comments Suresh Menon, Senior Vice President and General Manager for Software Solutions, Zebra Technologies.
“Retailers are able to open stores quickly while adhering to mandated state and local safety regulations in addition to achieving more accurate labour forecasting.”
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