River Island taps Scandit smart data capture solution
River Island is working with Scandit as part of its plans to modernise store operations.
The UK high street fashion retailer has issued each store associate a Scandit enabled Samsung Galaxy XCover rugged smartphone, equipped with Microsoft Teams, to replace shared hardware-based scanning devices.
It says that the Scandit Smart Data Capture platform unlocks a range of functionalities for it to improve workflows, introduce new services and empower store associates to uplift the overall customer experience.
At its heart, Scandit enables Samsung smartphones to capture data from barcodes, text, IDs and objects.
This means that store associates can instantly access information to answer queries, retrieve product information, check stock availability and retrieve Click and Collect packages as customers enter the store.
It also enables the deployment of mobile Point of Sale to reduce customer queuing times by freeing up associates to serve them anywhere in the store.
Paul Cooper, Head of Technology at River Island, says: “We’re on a mission to digitally transform, modernise and evolve our retail stores nationwide.”
“Working with Scandit, Samsung and Microsoft has unlocked a platform for innovation which raises the bar of how we interact with both our employees and customers.”
“Scandit’s performance has been fundamental to winning the hearts and minds of our store associates to be confident in delivering a superior and speedy customer experience.”
Samuel Mueller, CEO at Scandit, comments: “Today’s shoppers enter stores armed with data in their pockets and expect a frictionless, convenient omnichannel experience.”
“Working with River Island, we have equipped their store associates with the ability to access real-time information to provide a concierge like service to customers while enhancing store operation processes.”
“Deploying connected, user-friendly smartphones to all staff also helps to attract and retain employees in a competitive labour market.”
Mayank Verma, Sr. Director of Product Marketing, Frontline Solutions at Microsoft Teams, adds: “In a fast paced retail environment, it can be increasingly difficult to keep track of administrative tasks and communicate effectively while focusing on customer interaction.”
“River Island’s transition to Samsung XCover rugged smartphones integrated with Microsoft Teams provides a single and secure solution for staff communication and collaboration, reducing the number of devices that staff needs to carry while enabling them to be more efficient on the job.”
