Ocado teams with workforce engagement management solutions firm Centrical
Ocado has entered a multi-year partnership with Centrical that aims to boost staff engagement and improve the frontline, back office and support employee experience.
Paul Greenwood, Director at Customer Hub, says: "Here at Ocado's Customer Hub, we're committed to delivering the absolute best experience for our customers, as well as our employees.”
“We're delighted to be working with Centrical to enhance our employee experience since we know that an engaged and motivated workforce can have a direct correlation to happy customers and can truly transform business impact and results."
The Centrical platform will integrate with Ocado’s existing and planned technology and communication platforms, and its quality and coaching frameworks.
Gal Rimon, CEO and Founder, Centrical, says: "We were really pleased to meet Ocado earlier this year at The Forum's Annual Planning Conference.”
“Over the past few months, our teams have worked closely together to understand our respective businesses, and the impact of even greater colleague engagement within their award winning customer hub.”
“I am personally looking forward to a strong working partnership with Ocado and learning from this innovative company in the months and years ahead."
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