Lagardére Travel Retail goes live with ReceiptHero digital receipt solution

ReceiptHero and Lagardére Travel Retail are teaming up to deploy a digital receipt solution to the latter’s UK stores.

Lagardére Travel Retail currently operates 21 shops across eight airports and eight ferries.

Lagardère Travel Retail UK & Ireland brands include Discover, Aelia Duty Free, Tommy Hilfiger and the LEGO Store.

Customers can receive their digital receipts in real-time from the point of purchase in the ReceiptHero app, available for both iOS and Android users.

As part of its CSR strategy, PEPS (Planet. Ethics. People. Social), Lagardère Travel Retail aims to reduce the environmental impact of its operations, cooperating with partners across the ecosystem.

Liam Grundy, Commercial Business Director, says: “ReceiptHero allows us to support our PEPS strategy by further reducing the environmental impact of our operations. At the same time it provides our customers with a smooth innovative checkout experience.”

Luton Airport was recently the first global location of the Lagardère Travel Retail Group to test self-checkout.

Similar to self checkouts, digital receipts were shortly piloted at Aelia Duty Free in Luton airport before being rolled out across all locations.

“We're really grateful for the opportunity to work with the UK team at Lagardère Travel Retail, we’re talking about a global organisation with thousands of sites across Europe,” says Chris Moore COO, ReceiptHero

“The UK team reacted quickly to turn this into reality, we’re aligned on how we can enable a better checkout experience for their business and leisure travellers.”

A customer receiving a digital receipt from a purchase at one of Lagardère's stores will be able to use it for full refund and product exchange, can send feedback from their experience in-store and receive promotional offers for their purchase, utilising ReceiptHero’s loyalty capabilities.