Mercaux and Fluent Commerce team on frictionless omnichannel fulfilment

Mercaux, an in-store experience, universal basket and checkout platform, has announced a partnership with distributed order management solution, Fluent Commerce.

In a press release, the pair say that the partnership “is set to open up big opportunities for retailers looking to leverage their stock, both online and in-store, to provide customers with easy access to the endless aisle, company wide inventory and flexible fulfilment options for a frictionless omnichannel shopping experience.”

Fluent Order Management architecture provides retailers with the tools to connect their technology systems, sync inventory in near real-time, and update fulfilment logic.

As a result of an integration with Fluent Order Management, Mercaux says that it is able to surface near real-time omnichannel inventory and offer flexible fulfilment options to store associates and customers in-store using their assisted selling and self-service digital experience solutions. 

Chad Hooker, VP Global Channel & Alliances, Fluent Commerce, comments: “As companies that are underpinned by MACH principles, we share the same philosophy and want to deliver solutions in the same manner.”

“We look forward to being able to extend our offering further into the in-store space by placing our incredible insights and logic into the hands of sales associates and customers through Mercaux’s next generation in-store platform.”

Olga Kotsur, Co-Founder and CEO at Mercaux, says: “We recognise Fluent Commerce as a fellow leader in the composable retail technology space, and through this partnership we will be transforming fulfilment into a positive customer experience by incorporating their best-of-breed OMS features with our own assisted selling, clienteling and checkout capabilities.”

Kotsur concludes: “Fluent Order Management encompasses the very best of a traditional OMS, but with the innate flexibility of a MACH-based, SaaS offering.”

“Retailers and shoppers will finally be able to enjoy the benefits of next generation checkout with the inclusion of mixed omnichannel baskets and flexible fulfilment, right the way through to an enhanced post-purchase experience with the introduction of smart returns.”

Omnichannel retailStaff WriterMercaux, Fluent Commerce, Omnichannel retail, Fulfilment, Order management solutions, Retail technology, MACH technology, Stores, Online retail, OMS solutionsComment