DFS Furniture opts for Medallia customer experience tech

DFS Furniture has selected Medallia as its customer experience management platform.

“We are thrilled to work with DFS Furniture to help them deliver world class customer experiences,” says Eduardo Crespo, Senior Vice President and General Manager of the UK, Ireland, and the Middle East at Medallia.

“Our best-in-class platform helps organisations capture key signals throughout the customer journey and influence experiences as they happen.”

“Understanding customers and employees in real-time is essential to delivering exceptional experiences that drive meaningful business results.”