Payments veterans Guy Harris and Eric M. Hoffman join chargeback management technology firm Chargebacks911
Chargebacks911 has announced the appointment of Guy Harris as its Chairman of the board, and Eric M. Hoffman as President of Interbank Solutions and board member.
Monica Eaton, CEO and Founder at Chargebacks911, comments: “I couldn't be more excited to bring onboard Guy Harris and Eric Hoffman. It is rare to find two financial powerhouses with such acumen, leadership, talent and unparalleled success; and with such diverse backgrounds.”
“We have approached an era that is transforming at an unprecedented rate, both in terms of technology and as an industry. To continue to remain a market leader requires grit, diversity, and contagious passion. Guy and Eric deliver on all three, bringing unmatched expertise to this new era as we propel our award winning platform, to continue our mission.”
Eaton added: “As Chairman, Guy will help steer our strategic vision and global expansion efforts, and Eric is set to make his mark across the business with his hands-on experience and go-to-market prowess. I look forward to this next phase in our journey as we continue to challenge the status quo."
Harris’ appointment follows his recent retirement as Head of Merchant Services at Bank of America. Prior to that, he served as the President of North America and global revenue for Elavon.
“To be named Chairman of the world’s leading chargeback management platform with best-in-class technology and blue chip clients is an incredible honour. I was attracted to the business by Monica’s entrepreneurial talent, and vision to solve the pain points that chargebacks cause for the entire industry,” says Harris.
“I am excited to grasp this exciting opportunity to transpose my experience into viable solutions for merchants and financial institutions around the globe and look forward to working with Monica and the leadership team to solidify Chargebacks911 as the undisputed market leader during this exciting period.”
Hoffman arrives from Apple, where he was Director of Apple Pay Business Development, and one of the first hires by Apple in 2014 to scale the mobile payments offering.
“I’m thrilled to be entering an entrepreneurial environment with an incredible leadership team to build and scale world class solutions that meet the needs of businesses on a global scale,” he comments.
“Monica is a brilliant and dynamic leader with a tremendous vision for the tech that serves merchants, PSPs and card issuers. This combined with Guy, who I’ve worked with for a decade and admired his success at both Bank of America and Elavon, provides a winning formula for our high growth goals.”
The company was founded by Eaton when her previous e-commerce business started receiving high levels of chargebacks.
It now serves more than 2.5 million merchants and over 50 financial institution customers, and says that it has protected over 10 billion transactions, preventing more than $186 million being lost to first party misuse.
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