Amazon Just Walk Out technology expands to Canada, building on US, UK and Australian roll-outs

Amazon’s Just Walk Out technology has landed in Canada. It will first become available at two Canadian arenas - Scotiabank Saddledome, home of the NHL’s Calgary Flames on 29th September, and Scotiabank Arena, home of the NHL’s Toronto Maple Leafs and the NBA’s Toronto Raptors on 10th October.

More locations will roll out the technology in the coming months. Canada joins the US, UK, and Australia as nations offering checkout-free shopping experiences for consumers.

It will be available at Market 213 in Scotiabank Saddledome and at Grains and Greens (100 Level) and Molson Market (300 Level) locations in Scotiabank Arena.

To enter the store, fans use their credit or debit card at the entry gate. Just Walk Out technology associates the shopper with their payment instrument, and detects the items taken from or returned to store shelves.

When guests have completed their visit, they leave and the payment instrument will be charged for the items they took with them. Shortly after exiting, customers will be able to access their receipt online.

“We are excited that Scotiabank Saddledome is the first location in Canada to introduce Amazon’s Just Walk Out technology,” says Ziad Mehio, CSEC Vice President of Technology, Food & Beverage.

“Fan experience is central to everything we do, and we are always looking for new ways to innovate and modernise the experience. Just Walk Out technology will make game day shopping for food and beverages convenient for Calgary Flames fans so they can get back to their seats quickly and continue to root for their team.”

“Enhancing the fan experience through technology has long been a priority for MLSE at our venues, including Scotiabank Arena, and the addition of Just Walk Out this season will further boost the arena’s reputation as Canada’s premier sports and entertainment venue,” says Humza Teherany, Chief Technology & Digital Officer, Maple Leaf Sports & Entertainment.

“With Amazon, we are thrilled to be one of the first venues to offer this technology in Canada and revolutionise fans’ in-arena purchasing experience so they can spend more time in their seats enjoying the teams and the artists that they love.”

Jon Jenkins, Vice President, Just Walk Out technology, says: “Ten years ago, as our team set out to reinvent the shopping experience, we zeroed in on an aspect that shoppers universally do not enjoy: standing in line to pay.”

“While others were focused on self-checkout to shorten lines, we asked ourselves why not get rid of the checkout process entirely?”

“Leveraging artificial intelligence, including computer vision, machine learning and generative AI, as well as sensor fusion, we launched Just Walk Out technology in 2018. Since its introduction, customers have come to love the convenience of checkout-free shopping,”