SkinCeuticals teams with video commerce company Bambuser on new digital clienteling experience
L’Oréal owned skincare brand SkinCeuticals has partnered with video commerce company Bambuser to debut a new digital clienteling experience, Pro 1:1 Virtual Consultation.
The feature, which is now officially live, will for the first time allow SkinCeuticals to enable online customers to connect directly with a licensed aesthetician for skincare advice, product recommendations, and a personalised skincare routine.
It also lets online customers to connect with licensed skincare professionals in real-time, and is powered by Bambuser's platform. It is supported by Booxi, a cloud-based appointment scheduling and clienteling platform.
“Our collaboration with Bambuser provides consumers with virtual access to leading medical aesthetic professionals, offering personalised skincare routines, detailed procedural insights, and expert guidance in locating aesthetic physicians in their area,” Royzen Ekaterina - Vice President, eCommerce & Digital Services - L’Oreal Dermatological
“As the number one medical skincare brand in the US, we believe this empowers consumers to curate their individual skincare journeys and achieve their desired results.”
“We are thrilled to partner with SkinCeuticals. This collaboration represents a shared vision of transforming the beauty shopping experience through digital clienteling interactions, bringing consumers closer to the brands they love. We believe this initiative will not only enhance customer engagement but also continue to evolve the standard for digital beauty retail,” says Maryam Ghahremani, CEO, Bambuser
2024 RTIH INNOVATION AWARDS
Bambuser is among the finalists at the sixth edition of the RTIH Innovation Awards, which are now closed for entries.
The awards, sponsored by Vista Technology Support, Scala, CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, Business France, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.
Key 2024 dates
Friday, 25th October: Award entry deadline
Tuesday, 29th October: 2024 shortlist revealed
30th October-6th November: Judging days
Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.
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