DPD UK tops Money Saving Expert annual parcel delivery poll, beating Amazon Logistics
DPD UK has topped Money Saving Expert's parcel delivery poll for a ninth time, ending Amazon Logistics two-year winning streak.
Conducted just after the Christmas peak, people were asked to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.
Money Saving Expert rank firms from best to worst based on the percentage of 'great' and 'OK' votes they get (awarding two points per 'great' percentage point and one point per 'OK' percentage point).
DPD finished the overall winner with 55% of voters rating its service as 'great', with sister company DPD Local not far behind on 54%.
Following a poor poll performance last time, Royal Mail saw a marked improvement, regaining a spot in the top five, which it held in previous years.
Evri, which rebranded from Hermes back in March 2022, scored lowest in last year's poll, and the latest votes from MoneySavers suggest its service quality has largely remained the same. It now sits slightly higher in the 2024 poll results at 16th place.
CollectPlus and Yodel were the most improved firms, jumping up five places each in the rankings. Meanwhile, FedEx and UPS both fell four places from MSE's last poll.
Oli Townsend, Assistant Deals Editor at MoneySavingExpert, says: "This year's rankings have seen quite the shake-up, and the poll results reveal some marked differences in firms' performance compared with the previous year.”
"Amazon Logistics' two-year streak at the top has ended, with it being pipped to the post by DPD. Yodel and CollectPlus – poor performers in last year's rankings – delivered improved scores, while some others, including UPS, FedEx, and new bottom of the table TNT, have seen a drop off in satisfaction.”
"Generally, you've little choice over which firm delivers your goods, as this is frequently decided by the retailer. But consumers do have rights when firms don't deliver the goods, and you should use them.”
"If you're unhappy with a delivery or it simply didn't arrive, it's the retailer you should complain to – that's who your contract is with, and it's down to them to put things right. If a retailer gets lots of complaints, this will send a message and they'll have to put pressure on the delivery firms they sub-contract to up their game."
Elaine Kerr, DPD UK CEO, comments: "This is a very positive result for us, and I'm delighted for the whole team. We've topped this poll more times than any other carrier and with more than 8,000 people voting it is always an important indicator for the industry, especially coming so close to the peak Christmas period.”
“The sector has grown rapidly in recent years and, as a result, there has inevitably been greater pressure and scrutiny on all carriers. But our aim is to carry on investing in our infrastructure, our service and our green innovation to ensure we continue to lead the way."
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