Wine specialist Laithwaites selects nShift to boost delivery management and enhance customer experience

Laithwaites, a direct-to-consumer wine retailer, has chosen nShift as its UK multi-carrier delivery and experience management partner. 

Gary Carlile, EVP Customer Growth at nShift, says: "We are thrilled to partner with Laithwaites and support their mission to provide exceptional customer experiences.”

“Our platform combines core and comprehensive components of delivery management with cutting-edge consumer facing experience applications. We look forward to working closely with Laithwaites to support their growth, build the experience for customers and enhance their delivery operations."

Andrew Hawker, Head of Logistics at Laithwaites, says: "Choosing nShift as our delivery and experience management partner is a crucial step in developing a more flexible strategy to expand our carrier services and improve the delivery experience for our customers.”

“With nShift’s advanced technology and expertise, we can optimise our logistics processes and provide our customers with more transparency and control over their deliveries. This partnership will undoubtedly support our growth ambitions and help us maintain our commitment to exceptional service."

Laithwaites will leverage several nShift products:

• nShift Ship: which will enable it to manage and optimise its shipping processes, offering a unified platform to handle multiple carriers and streamline shipment creation, label printing, and dispatching

• nShift Track: enabling Laithwaites to provide customers with real-time tracking information, ensuring complete visibility of their orders from dispatch to delivery. 

• nShift Checkout: which will integrate with Laithwaites’ e-commerce platform, providing customers with flexible delivery options at the point of purchase. 

2024 RTIH INNOVATION AWARDS

Delivery and customer experience management is a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by CADS, 3D Cloud, Retail Technology Show 2025, and Business France, celebrate global tech innovation in a fast moving omnichannel world.

It’s free to enter and you can do so across multiple categories.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.