Millesima deploys nShift delivery management and experience platform for European expansion

Millesima, a fine and rare wine merchant, wants to accelerate its European development and strengthen its carrier network in Europe in 2025. To support this strategy, it has implemented the nShift delivery management and experience platform.

Since late 2024, Millesima has been working with nShift. It initially implemented nShift Ship to manage and optimise its shipping processes. This solution is accelerating Millesima’s European expansion by providing easy access to over 1 000 carriers in more than 190 countries. Millesima no longer has to identify and set-up carriers individually, saving money and time.

It was eager to improve the delivery experience further and implemented nShift Track to provide customers with branded, real-time tracking updates on their orders. With notifications at every stage of the delivery journey, Millesima customers will have complete visibility on their orders from warehouse to doorstep with a personalised experience befitting the quality and value of their orders.

François D'Hautefeuille, Head of Finance at Millesima, says: “Our customers count on us to deliver their orders – which can be high valued - in premium condition, regarding delay and service. We needed a solution with the carrier connections and customer experience capabilities to help us successfully engage new customers in new markets. nShift offers a platform and tools necessary to achieve this goal.”

Gary Carlile, EVP, Customer Growth at nShift, says: “Millesima customers expect outstanding service and complete trust that their purchases are stored, transported, and delivered with the utmost care. As it continues to expand, the ability to seamlessly connect with the best carriers in each country and closely manage their performance will be critical to winning and retaining customers."

D'Hautefeuille adds: “We chose nShift because of the size of its carrier network and its comprehensive solution suite. We have moved from our initial introduction at the One To One Retail E-commerce event in Monaco to using multiple of its solutions in only a few months, and we’re very satisfied of the quality of the team and very keen to see the results. It will provide us a driving force of our growth.”

2025 RTIH INNOVATION AWARDS

Delivery management will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which will open for entries in April, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.