parcelLab and Metapack announce tie up that provides retailers with end-to-end delivery experiences

parcelLab and Metapack have announced a collaboration that brings together the latter’s shipping network of over 350 carriers and 4,000 delivery services and Delivery Manager, Delivery Options and Metapack Intelligence solutions with the former’s post-purchase experience solution, parcelLab Engage, and returns experience management solution, parcelLab Retain.     

"By combining parcelLab’s expertise in the post-purchase experience space with Metapack’s extensive global carrier network, e-commerce brands can expand their reach and ensure superior delivery experiences, even in new markets,” says Giles Whiting, CEO at parcelLab.

"This partnership enables brands to foster stronger relationships with their customers, build long-term loyalty, and optimise operations for a smoother customer experience.”    

“We’re always looking for innovative ways to provide more retailers around the world with the tools they need to enhance the delivery experience for end-consumers,” says Emma Clarke, Senior Director of Product Management at Metapack.

“By combining our expertise in delivery management with parcelLab's focus on post-purchase solutions, we’re providing a comprehensive end-to-end offering that helps retailers create and fulfil an accurate delivery promise, ultimately increasing customer satisfaction and lifetime value.” 

2024 RTIH INNOVATION AWARDS

Delivery experiences are a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.