True Classic deploys parcelLab technology as it looks to scale international post-purchase operations

True Classic, a US-based DTC fashion brand, has selected parcelLab to upgrade its post-purchase and returns management experience.

“We are always looking for partners in business that we can build a long-term relationship with,” says Breanna Moreno, VP of Customer Experience at True Classic.

“parcelLab is not just a vendor, but a partner. The team has been hugely beneficial in helping us uplevel our post-purchase and returns management processes to grow with us as we continue our international expansion.”

“We are constantly striving to put our customers first at True Classic – and centralised, real-time customer analytics provided by parcelLab has been invaluable in driving future business strategy and creating a fully personalised experience for our growing customer base.”

"We are pleased to work with a true pioneer in the retail industry as True Classic scales globally,” says Julian Krenge, Founder and CTO at parcelLab.

“We strive to ensure that every retail partner is empowered with the tools they need to grow their business while delivering a polished, impactful post-purchase experience.”

“Our work with True Classic has been very successful, and we are excited to have a long-term retail partner committed to creating delightful experiences for its customers that put it a step above the rest for the future of retail.”