HyperFinity launches Agentic Insight solution and expands team with hires from Deloitte and Dentsu
HyperFinity, an intelligence platform for retail, reports that it closed FY26 with double-digit revenue growth and net revenue retention exceeding 150%.
The company, whose customers include Morrisons, Toolstation and JD Sports, is focusing its FY27 strategy on what it sees as the two most underserved challenges in retail today: loyalty without accountability and pricing without intelligence.
It is launching its next phase of innovation: Agentic Insight - an AI powered, real-time Q&A layer designed to accelerate retail decision-making. It says that, while retailers have invested heavily in business intelligence tools, accessing actionable insights often remains slow and dependent on analyst workflows. Agentic Insight removes this bottleneck, enabling commercial teams to query complex data in plain language and receive immediate, context aware answers.
“Despite widespread adoption of loyalty programmes and pricing tools, many retailers still lack a clear, unified view of customer behaviour and its commercial impact,” says Pete Denby, CEO at HyperFinity. “Loyalty schemes have become ubiquitous, yet proving ROI remains elusive. At the same time, pricing decisions often fail to fully leverage customer level data, leading to margin leakage and missed opportunities.
“Retailers don’t have a technology problem, they have an accountability problem. The market is full of vendors who’ll sell another platform. We’re one of the few who will stand behind a number.”
HyperFinity has also announced the addition of four new roles, including the appointment of David Spencer and Tom Smith as Sales Principals. In a press release, it says: “These hires represent the latest milestone in the company’s ambitious expansion strategy. Together the new team members bring experience from some of the industry’s most established organisations, including Deloitte and Dentsu. Their decision to join HyperFinity underscores the company’s growing momentum and its ability to attract high-calibre talent.”
2026 RTIH Innovation Awards
AI will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
