Shoppers frustrated by disjointed experiences, Thunderhead CXStaff WriterMarch 27, 2019Thunderhead, Social media, CX, Customer experience, Omnichannel retailComment
Tesco, Amazon top RetailEXPO CX poll CXStaff WriterFebruary 21, 2019RetailEXPO, CX, Customer experience, Retail technology, Omnichannel retail, Online retail, Bricks and mortar retailComment
Amazon slumps as first direct nabs customer satisfaction crown CXStaff WriterJanuary 24, 2019Amazon, Next, John Lewis, UK Customer Satisfaction Index, The Institute of Customer Service, Customer serviceComment
Narvar buys Kronos Care, expands in Europe CXStaff WriterJanuary 22, 2019Narvar, Kronos Care, CX, Customer experience, LoyaltyComment
