Happy Finish announces Marks & Spencer online CX tie up Customer experienceStaff WriterNovember 29, 2021Happy Finish, Marks and Spencer, Customer experience, M&S Home, Online retail, Digital retail, Augmented reality, Omnichannel retailComment
Enhancing consumer experiences within retail spaces Customer experienceStaff WriterNovember 14, 2021Customer experience, CX, Customer engagement, Stores, Bricks and mortar retail, Retail technology, Payments, Omnichannel retail, Social media, CoronavirusComment
Brits buy more from brands they trust and ditch those they don’t Customer experienceStaff WriterNovember 4, 2021Adobe, Data, Customer relationships, Loyalty, Customer experienceComment
Blue Diamond deploys Critizr Connection platform Customer experienceStaff WriterSeptember 1, 2021Blue Diamond, Critizr, Critizr Connection, Customer interaction management, Garden centres, Stores, Bricks and mortar retail, Customer experienceComment
McDonald’s overhauls customer experience team for a digital age Customer experienceStaff WriterJuly 27, 2021McDonald’s, Customer experience, Manu Steijaert, Omnichannel retail, Hospitality and leisure, Mobile retail, Online delivery, Restaurants, AppointmentsComment
Marks & Spencer taps Medallia tech for Voice of the Customer programme Customer experienceStaff WriterJune 9, 2021Medallia, KPMG UK, Marks and Spencer, M&S, M&S Voice of the Customer programme, Omnichannel retail, Online retail, Bricks and mortar retail, Data, Customer experience, Katie Bickerstaffe, Digital transformationComment
Salvatore Ferragamo deploys Medallia Experience Cloud solution Customer experienceStaff WriterFebruary 19, 2021Salvatore Ferragamo, Medallia Experience Cloud solution, Stores, Bricks and mortar retail, E-commerce, Online retail, Customer experienceComment
Wickes chooses marketing tech venture Team ITG for CX project Customer experienceStaff WriterJanuary 26, 2021Team ITG, Emerald Thinking, Retail technology, Wickes, Customer experience, Cloud solutions, Omnichannel retailComment
COAT Paints hails 'game changer' Hullabalook tech Customer experienceStaff WriterJanuary 21, 2021Hullabalook, COAT Paints, Retail technology, Startups, Green retail, Customer experienceComment
McColl’s Retail Group enlists SMG for voice of customer initiative Customer experienceStaff WriterJanuary 7, 2021McColl’s Retail Group, Service Management Group, Convenience stores, Bricks and mortar retail, Retail technnology, Customer experience, Customer engagementComment
