PayPal leads major Happy Returns investment round

US startup Happy Returns has closed a $11 million funding round headed up by PayPal.

Since launching in 2015, the company has raised a total of $25 million. It operates more than 350 Return Bars in malls, on college campuses and in stores for shoppers to return items bought online when a brand doesn’t have a physical presence. Rothy’s, Untuckit, Everlane and Eloquii are among those working with the venture.

“Our mission is to make returns more delightful for consumers, more cost-effective for retailers, and more sustainable for the planet,” says David Sobie, Co-founder and CEO at Happy Returns. “We’re thrilled to work with PayPal to make the process of returning more seamless for shoppers and our service more broadly available to its large network of merchants.”

“Happy Returns has reengineered the return process with the customer in mind and that brings greater cost savings and efficiencies to merchants,” comments Robert Clarkson, Vice President, North America at PayPal. “Working with them will help us learn more about how returns can decrease the friction in shopping online and how to help merchants address this growing problem.”