Asos makes major returns announcement
Asos has green lighted changes to its returns policy.
In an email sent out to customers, the pureplay says: “We know easy returns are one of the (many) reasons you shop with us, so we’ve increased the time you can return stuff from 28 days to 45 days. If you return anything within 28 days, we’ll refund you as normal… and after that (up to 45 days), you’ll now get an Asos gift voucher for the amount you spent.”
It continues: “We also need to make sure our returns remain sustainable for us and for the environment, so if we notice an unusual pattern, we might investigate and take action. It’s unlikely to affect you, but we wanted to give you a heads up.”
Earlier this year, we reported that Asos had started scouring the Facebook and Instagram profiles of customers linked with repeated and suspicious patterns of returns.
This largely relates to customers who say they have returned a package which Asos has not received, and still demand a refund. In such cases, it checks the customer's Instagram and Facebook feeds to see if they have photographed themselves wearing the item.
It told the Telegraph that the procedure was not designed to check up on serial returners, a practice that customers are "within their rights" to do.
