The retail technology week in numbers
56%…Consumers increasingly expect slick digital experiences when they visit bricks and mortar stores. But the moment tech makes an action or process more complicated, they will jump ship, according to research by Vodat International.
The company surveyed 1,000 Brits. 56% said difficult-to-use self-service devices would cause them to abandon their basket in-store. 64% would leave empty handed if an EPoS was too slow or broken.
4…Morrisons and Amazon are rolling out their same-day delivery service for groceries to four more UK cities: Glasgow, Newcastle, Liverpool, Sheffield and Portsmouth.
£254.3 million…Boohoo saw first quarter group revenue surge 39% to £254.3 million.
£500 million…Lidl is set to open its first central London store on Tottenham Court Road as part of a £500 million expansion.
25…Waitrose is extending its Rapid Delivery trial outside London.
The service, which enables delivery of up to 25 grocery items from 2,000+ products, within two hours or less or on the same day, will be available in both Bath and Hove from 8th and 15th July respectively. The retailer is also adding 58 London postcodes in areas including Battersea, High Street Kensington, Bayswater, Victoria and Kingston.
£834 million…UK shoppers are set to splash out £834 million on Father’s Day this year, according to Savvy.
$887 billion…Consumers don’t have an overwhelming preference to shop online or in-store and they’re making use of multiple channels. That’s according to an Adyen survey of more than 1,500 consumers and 451 retailers in North America.
And if the experience isn’t seamless, they will walk away. In North America, 84% of retailers have seen a rise in consumer expectations. Negative shopping experiences cause $887 billion in abandoned sales annually, the research shows.
1…H&M Group’s womenswear brand & Other Stories is set to launch a Tmall flagship store during the autumn, making the Alibaba Group-owned marketplace its first official sales channel in China.
93% of UK customers resent paying for delivery or feel the cost of delivery is too expensive, while 59% think retailers should give them money off or the item for free if a delivery arrived late. That’s according to research by RetailEXPO, involving 2,000 Brits.
4 billion…The number of people using digital wallets will increase from 2.3 billion this year to nearly 4 billion by 2024, according to Juniper Research.
6…The UK experienced its worst footfall figures in six years during May, with declines in every region, and across High Streets, retail parks and shopping centres.
$2.6 billion…Google is to acquire analytics startup Looker for $2.6 billion and add it to Google Cloud.
£15.7 billion…Amazon’s UK retail revenue is set to rise 58.2% over the next five years to reach £15.7 billion by 2024, according to GlobalData. And the Jeff Bezos-driven juggernaut will account for one fifth of UK online spend by that date.
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