Walgreens deploys Theatro voice-powered AI tech in stores

Walgreens is implementing Theatro technology at all of its 9,560 stores, with the first 1,000 locations set to go live in 2019. 

Its store team members can use their voice to interact with Theatro’s Artificial Intelligence (AI) powered Intelligent Assistant and get the information they need to perform their roles. Theatro’s solution also connects associates to the retailer’s enterprise network and to its leadership team using a small voice-controlled Internet of Things (IoT) device.

“As we transform our stores into modern neighbourhood health destinations, it’s critical that we enable our store teams to enhance the experience for customers and patients,” says Richard Ashworth, President of Operations, Walgreens. “Technology solutions like Theatro allow us to communicate the changes we’re making directly and regularly with our team members, keeping them up-to-date and able to continue to offer great customer service.”

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