IRX 2020 puts sustainability and CX on agenda

eBay, Sainsbury’s, Halfords, Nandos and Depop are among the speakers at IRX (InternetRetailing Expo), which will take place on 1st and 2nd April at the NEC, Birmingham.

The focus this year is on sustainability and customer experience. Sustainability-led sessions include Empowering the ethical customer: enabling consumers to make sustainable product choices by Nigel Blunt, Group E-commerce Director at Sainsbury’s and Building sustainability into your marketing strategy: turning values into profit by the co-founder of Gather & See, Alicia Taylor. 

Creating new experiences to delight your customers and leave them wanting more is one of the customer experience focused sessions, delivered by Albert Albello, Growth Marketing Director at Treatwell. Global Head of Insight at Holland & Barrett, Jonathan Haywood, will speak about Measuring customer experience: metrics and KPIs that show you are delighting your customer.

Stuart Eames, Retail Innovation Lead at Waitrose & Partners, who attended last year’s event, says: “There are so many innovative companies, so much variation, great content and the speakers are talking about relevant business problems.”

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