Coronavirus sees Best Buy switch focus to home delivery and curbside pickup

Best Buy is limiting its US stores to contactless curbside service during the coronavirus outbreak.

Orders placed on the retailer’s website or via its app will be delivered to customers’ cars outside its stores.

People can also still order online or on the app and have their products shipped to their homes. Large products such as appliances will be delivered where permitted with everything being left by the customer’s door. All in-home installation and repair has been temporarily suspended and in-home consultations are being conducted virtually.

Best Buy CEO Corie Barry says: “The situation we’re facing as a company and as individuals is unprecedented and changing at a pace all of us are working to keep up with. We are making the best decisions we can with two goals in mind: protecting employees, customers and their respective families, while trying our best to serve the millions of Americans who rely on us for increasingly vital technology.”

“We are seeing a surge in demand across the country for products that people need to work or learn from home, as well as those products that allow people to refrigerate or freeze food. As we meet the demand for these necessities, we are adjusting how we operate in many ways to improve safety.”