Tracking the retail sector’s response to the coronavirus

Retail Technology Innovation Hub rounds up the key COVID-19 developments from last week.

Dunelm online customers can now order furniture for the house and garden, with contact free delivery available.

Waitrose is more than trebling the number of delivery slots available each week through its Rapid service.

Aldi UK is launching an online food delivery service for the first time.

Amazon temporarily halted its operations in France after a court ruled the US e-commerce giant had failed to adequately protect warehouse workers during the coronavirus outbreak. 

The civil court outside Paris said that it must restrict deliveries to only food, hygiene and medical products until it addressed the issue. The company was given a deadline of Wednesday evening to carry out the order or face a fine of one million euros per day. Amazon said it would appeal.

Pret a Manger is looking to support healthcare workers by reopening 10 stores situated near London hospitals.

Ocado says that it has made it easier for customers to claim a Smart Pass refund during the coronavirus outbreak.

Amazon has fired two employees who blasted the company over its warehouse conditions during the coronavirus outbreak.

UK online clothing sales were down 23.1% year-on-year during March as the government’s coronavirus lockdown rules came into force, according to the IMRG Capgemini Online Retail Index.

A former Flybe pilot has taken on the role of Tesco HGV driver during the coronavirus outbreak.

Global spending on digital commerce will fall by 14% in 2020 as coronavirus lockdowns and reductions in consumer spend hit hard, according to Juniper Research. Spending will decline from $11.2 trillion in 2019 to $9.7 trillion. 

Childrenswear is the right focus as Next cautiously brings its website back to life, according to GlobalData.

John Lewis is adapting its in-store services and taking them online for the first time.

Amazon is putting new Amazon Fresh and Whole Foods Market customers on a waitlist due to rising demand for its grocery pickup and delivery services. 

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