John Lewis gives services and experiences a coronavirus overhaul

John Lewis is adapting its in-store services amid the coronavirus outbreak and taking them online for the first time.

The retailer will be offering free and bookable appointments. The initial launch will include nursery, home design and personal styling advice with further services, inspirational talks and learning sessions planned for roll-out at the end of April.

Peter Cross, Director of Customer Experience at John Lewis and Waitrose, comments: “Through the power of technology, we have carefully curated these free one-to-one virtual appointments to reflect the needs of the nation during this national crisis.”

“We have gathered our experts from across the country to offer these services initially across nursery, home and styling, with future plans to extend our services across nutritional advice, wine tastings, and tech support to name a few.”

A brand new online hub on JohnLewis.com - Your Partners Through It All - is also available for those looking for tips, inspiration and activities.

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