Power dialer benefits: when you need a power dialer

Not so many moons ago, the working day for a customer service agent would include the tedious chore of dialling a vast amount of telephone numbers.

An endless amount of time could be wasted looking for the correct numbers to contact, numbers being disconnected, busy, or unattended.

Various dialing centre technologies have revolutionised the way contact centre agents or sales staff work. A power dialer saves time and allows your phone system to be more productive.

In this article, we’re going to give you all the information you need on power dialer use cases and benefits.

What Is a power dialer?

A power dialer is a piece of automated telephone technology.

It works by dialing phone numbers upon completion of the call. As soon as a team member finishes a call, the power dialer automatically calls the next number in the list.

If the number it dials is busy, unattended, or disconnected, the power dialer moves on to the following number in the list.

When the contact answers the phone, the call is immediately directed to a member of your team available to take the call.

What Is a power dialer good for?

A power dialer can place continuous calls throughout the working day without any manual effort. But that’s not all a power dialer is suitable for.

It not only allows your call centre or sales team to focus on the most productive calls, but it also means they don’t have to deal with unattended contacts or disconnected phone calls.

The same applies if a number is busy. The power dialer simply moves on to the next telephone number on the list.

When the contact answers a phone number, the power dialer immediately transfers the call to an agent. There is no time delay during which the contact is left wondering who’s calling.

Does your business needs a power dialer?

Now you understand what a power dialer is, let’s look at some of the significant benefits for your business.

Productivity Is drastically improved

Make use of a power dialer and you’ll notice a drastic improvement in individual and overall performance.

It is a much better approach than dialing telephone numbers manually and even improves on using a CRM system. The only input needed from you is to choose the contacts you want the dialer to call.

It’s a time saver

If you’ve got technology available to take care of the dialing process, it’s bound to save you time.

But the power dialer saves time in other ways as well. It’ll take you to the relevant record screen so you can perform the necessary actions. And it automatically moves to the next call when you’re done.

More calls = more closing = more revenue

It’s been estimated that a power dialer can help the contact centre or sales staff make 35-45% more calls every day. That’s a massive improvement that is bound to translate into closing more deals.

Ultimately, what this then means for your business is an increase in revenue.

Easier to schedule the working day

A power dialer allows you to design your day better. You set up the parameters and decide on the contacts you want it to call. Then all you’ve got to do is man the telephones, and the job is done.

Keep up with your competitors

In the business world, it’s essential to make good use of technology, and a power dialer is a tool that brings several benefits.

Not only will it increase your team’s productivity, but it also decreases the amount of manual work they have to perform and will keep you in the lead.

Conclusion

So, there you have it. All you need to know about power dialers and how they can help benefit your business.

To sum up, a power dialer is a powerful tool you can use to boost and motivate your team. It will also make the working day easier and remove unproductive and inactive leads.