Indian online retailer Pepperfry taps FarEye last mile delivery solutions

Pepperfry, an e-commerce home goods company, headquartered in Mumbai, India, is working with FarEye to simplify last mile delivery, particularly for oversized deliveries requiring installation.

“Consumer experience is crucial for us. We chose FarEye to help us gain real-time visibility into orders throughout the delivery process,” says Piyush Agarwal, Head of Supply Chain at Pepperfry.

“Our goal is to decrease delivery time and eliminate missed or delayed deliveries, increase the productivity of our delivery fleets, and ensure furniture installations are smooth.”

“We’re looking forward to continuing to refine our last mile strategy, and add a level of intelligence and automation that will reduce manual processes and costs, leading to customer satisfaction.”

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“As more than 35% of furniture sales worldwide are expected to be made online by 2025, it is crucial for retailers, shippers and carriers to perfect the consumer delivery experience of big and bulky items, or risk losing brand loyalty,” says Gautam Kumar, Chief Operating Officer, Co-Founder, FarEye.

“Pepperfry is experiencing growth in delivery of oversized items and has identified areas to improve upon in the last mile in order to maintain consumer satisfaction.”

“We look forward to supporting them on their journey, with the goal of ensuring every delivery arrives on time, is accurate, and installed quickly and easily.”