Doddle tackles online returns process with new self-service kiosks

Doddle, a specialist in white labelled technology that powers Click & Collect, returns and ship from store offerings for retailers, carriers and postal operators, has introduced a range of self-service kiosks to its solution portfolio, enabling retailers and carriers to address the challenge of online returns.

The standalone hardware devices enable automated package-less, label free self-service returns in less than a minute, the company claims.

Customers select start on the touchscreen; scan the return QR code and then place their return into packaging provided.

They then take the label printed by the kiosk, apply it to the item and place it in the drop box. A digital receipt is sent by email and the whole process is accessible for all customers thanks to ADA compliance.

Tim Robinson, CEO at Doddle, says: “Our research shows that 94% of retailers see making returns better as a priority for their business. However, most merchants won’t have the ability to develop their own returns solutions in-house.”

“That’s where carriers can come in. By solving this problem for merchants, they can deepen their relationships, win additional new business thanks to a more complete e-commerce proposition, and enable their merchant customers to succeed in e-commerce, driving long-term parcel volume increases.”

“The introduction of our kiosks forms part of our solution, enabling carriers to offer additional services that are convenient, sustainable and cost effective.”

Online returnsStaff WriterDoddle, Self service kiosks, Online retail, Online returns, QR codesComment