2023 RTIH Innovation Awards: Best Retailer/Technology Supplier Relationship (UK) shortlist announced
We’re pleased to announce the shortlist for the 2023 RTIH Innovation Awards Best Retailer/Technology Supplier Relationship (UK) category.
We received a record number of submissions this year and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.
Our winners will be revealed at the 2023 RTIH Innovation Awards ceremony, which will take place at the Barbican Centre in central London.
The event will be held on Wednesday, 29th November, maintaining its popular evening format, with a drinks reception in the stunning Conservatory, followed by a Christmas themed three course meal, and awards presentations in the Garden Room.
Congratulations to all those who made the shortlist.
To book your place at the 2023 RTIH Innovation Awards ceremony on Wednesday, 29th November, click here.
Best Retailer/Technology Supplier Relationship (UK) shortlist as follows:
This award recognises a successful partnership between a UK retailer and a technology supplier, with an emphasis on the last 12/18 months and how said partnership has gone from strength to strength during that period.
Barron McCann and Pets at Home
Pets at Home is continuing its commitment to serve customers’ pet care needs by investing in technology solutions to help store colleagues provide a practical, fun, and unique experience for pet owners.
The Pets at Home team, with the support of technology partner, Barron McCann, has replaced legacy chip and pin terminals (PEDs) to help streamline the customer experience. The project roll-out consisted of 2,220 devices installed in 456 sites. All of this was achieved in a 14-week period (32 sites per week).
Clix and B&Q Cardiff
Clix designed and installed its Click & Collect ecosystem for B&Q Cardiff, supported by its mobile-based VaultOS technology, with the industry’s first Progressive Web App (PWA) enabling autonomous, queue free customer collection.
Customers can retrieve goods purchased online from an allocated smart locker in under 30 seconds, simply by clicking an SMS weblink on their own device.
The system is integrated with the store’s existing technology and third-party software, including VoCoVo customer service headsets, allowing a comprehensive and streamlined BOPIS service.
Overall, the project proved that the Clix system has eliminated queues, maximised operational efficiency and improved customer service.
CORE/boohoo
boohoo's ambition in 2022 was to grow sales in the US, and ensure its fashion products reached its new US distribution centre from the UK, entering the country quickly and compliantly. Previously, orders placed in the US were shipped from overseas with delivery taking eight to ten days.
A legacy system for assigning tariff codes, required for every single product shipped internationally, used traditional, paper-based processes and decentralised data systems.
boohoo partnered with specialist customs classification solutions provider, CORE, to support it in adhering to complex US customs controls using the centralised TariffTel platform for assigning US tariff codes.
Cyncly and Homebase
From software provider to true technical partner, Cyncly’s ten plus year relationship with Homebase keeps growing.
Playing an integral part in the retailer’s complete digital journey, Cyncly’s end-to-end software solutions, client support and technical expertise have enabled Homebase to improve the customer experience and increase engagement.
This relationship has recently evolved to a five-year platform deal, with plans to further drive the retailer’s web-to-store and multi-domain digital transformation.
Datitude and Mint Velvet
If Carlsberg did retailer/supplier relationships, it’d be Mint Velvet and Datitude. After all, in the fast evolving and competitive ecosystem, how many successful retailers have retained the same data partner for 10+ years?
The fact Datitude’s modern data platform continues to power Mint Velvet’s growing data integration, reporting and analytics needs is testament to having the best relationship, one of the most collaborative, successful and long standing in the industry.
Both technology solution and service delivery matter. It’s what sets Datitude apart and enables Mint Velvet to connect, integrate and unify its data to have a single source of truth.
Proximity and Orlebar Brown
Orlebar Brown is a luxury British clothing brand specialising in tailored men's swim shorts. It has been working alongside Proximity to provide its retail teams with a clienteling super app.
This app is enabling the brand to deliver a best-in-class experience for its customers, by driving personalised communication from the 30+ Orlebar Brown stores worldwide.
It makes every interaction with customers authentic and memorable, and has revolutionised consumer expectation of the swimwear industry.
Scurri/Biscuiteers
Luxury, hand iced gifting company, Biscuiteers, has taken full control of its 365 days a year, worldwide customer delivery proposition - from dispatch to customer notifications - in partnership with Scurri, a delivery management platform.
Scurri allows the company to automate key elements of its dispatch process, including carrier allocation, label generation and carrier notification, while its extensive carrier network allows Biscuiteers to scale to meet peaks in demand, offering access to additional carriers when necessary, avoiding the need for lengthy onboarding.
Scurri Track Plus gives Biscuiteers complete control over the branding/sending of post-purchase communications to elevate the customer experience further.
Visualsoft and Lusso
The collaborative initiative between Lusso and Visualsoft has brought transformative changes to the luxury interior design and furnishings market.
In a rapidly evolving e-commerce landscape, Lusso faced the challenge of accommodating an expanding product range while maintaining a superior user experience.
The project's strategic approach, tailored to specific audiences and emphasising a streamlined customer journey, has set Lusso.com apart in delivering a premium online experience.
The project not only achieved impressive results but also exemplifies a winning retailer-technology supplier relationship in the luxury interior design sector.
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