Build-A-Bear Workshop taps Jumpmind for experiential Point of Sale and in-store engagement
Jumpmind has announced the deployment of its cloud native, mobile first Point of Sale (PoS) and CX Connect interactive customer engagement solution at Build-A-Bear Workshop stores worldwide.
Running CX Connect interactive customer displays on iPad devices, store associates can provide one to one personalised customer engagement.
The solution compliments Build-A-Bear’s implementation of the Jumpmind Commerce PoS solution, allowing staff to collaborate with guests as they make their own unique furry friends.
The company has completed its Jumpmind roll-out in Build-A-Bear Workshop stores in the US, Canada, and the UK, and will roll-out the tech to locations in additional geographies in the new year.
“Our Bear Builder store associates are a vital part of the Build-A-Bear Workshop experience,” says Dara Meath, Chief Technology Officer at Build-A-Bear.
“Our commitment to providing our associates with the most advanced in-store retail technology ensures they are not only given a 360-degree view of our guests, their previous interactions and preferences, but also can offer a shared interactive and personalised journey to enrich each guest’s visit.’
“As we continue to evolve as a retail experience location for our guests, our in-store retail technology transformation ensures we continue to create unique and memorable experiences that foster emotional connections with the Build-A-Bear brand.”
“We extend a warm welcome to Build-A-Bear in joining the Jumpmind family of progressive retailers that are leveraging their store environments for competitive differentiation and bringing the best of digital retailing together with brick and mortar,” says Joe Corbin, President and CEO at Jumpmind.
“Bear Builders are now empowered to deliver seamless and valued-added experiences that are as unique and special as the Build-A-Bear brand, from the moment guests walk into the store until the time they walk out with their new furry friend and a smile.”
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