Luxury chocolatier and cacao grower Hotel Chocolat taps injixo workforce management solution

InVision Software, the company behind injixo, a cloud workforce management (WFM) application, has bagged Hotel Chocolat as a new customer.

The retailer is looking to transform its staff scheduling process, which was cumbersome and inefficient.

With injixo, it can take advantage of scheduling capabilities that automatically tailor working hours, breaks, and lunches based on employee skills and customer demand. Automation aims to significantly streamline the process, yet allow for dynamic adjustments to accommodate on-the-day challenges such as sickness.

The solution will help Hotel Chocolat to manage fluctuations in seasonal demand, achieve optimal staffing efficiency, and potentially reduce operational costs, particularly during quieter periods.

Additionally, it will enable real-time schedule adherence monitoring, enable same-day task assignments, and provide 24/7 mobile access for agents to view their schedules and manage time off.

Hotel Chocolat, Resource Planner, Samantha Hernandez, says: “Embracing a new workforce management software tool unlocks efficiency and accuracy for me in my resource planning role, improving manual processes into streamlined, data-driven operations. This empowers us to focus on our consumers and other value added tasks within the team.”

Richard Saqladi, Regional Sales Director, UK, Ireland, Nordics & Benelux at InVision, says: “We are delighted that Hotel Chocolat has selected InVision as their trusted workforce management provider.”

“We are excited to embark on a mutually beneficial partnership that will be as satisfying as Hotel Chocolat’s delicious products.”

2024 RTIH INNOVATION AWARDS

Workforce management is a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.