Costa Coffee enlists WHISHWORKS for MuleSoft Anypoint project

Costa Coffee is tapping MuleSoft’s Anypoint platform to unlock data from across the organisation and build an application network to accelerate innovation and drive customer loyalty and sales. The implementation and deployment of the tech has been carried out in partnership with WHISHWORKS.

“For us, offering our customers a better service through a unified omnichannel, personalised, and immediate experience, is paramount. While designing a new loyalty experience for the modern, digitally savvy consumer, it became clear that our legacy infrastructure could not provide the required connectivity, flexibility and responsiveness.” comments Phil Scully, CIO at Costa Coffee.

He adds: “With WHISHWORKS and MuleSoft’s Anypoint platform we are now able to accelerate innovation, adding new features and offers and improving the overall customer experience. The recent launch of push notifications through our mobile application is a great example. In just one month, we were able to develop the necessary new APIs and modify existing ones to enable the new functionality through the integration of our e-commerce platform with the Costa Coffee Club mobile application.”

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