LabTech deploys Roby.ai tech at Camden Market

LabTech, which owns Camden Market in North London, has adopted Roby.ai’s AI personal assistant solution to better manage stalls.

“Our strategy is to drive added value that reaches far beyond bricks and mortar management across our London property portfolio, so technology sits at the heart of everything we do,” says Itay Segal, Chief Technology Officer at LabTech London.

“Our aim is to build urban communities where people live, work, shop and play in a single ecosystem interconnected by technology, so we are working closely with IT and AI specialists such as Roby to make this vision a reality.”

Following a trial, the Roby software will initially be used at Camden Market to manage short-term licences for over 200 stalls that are typically rented on a daily or weekly basis.

This procedure has previously been handled manually using a paper-based system. Roby will automate and streamline a range of tasks from reservations and approvals through to document management, payments and banking reconciliation.

LabTech intends to expand the use of the system to manage contracts, renewals and billing for 600 retail units at Camden Market, while also assisting with any ad hoc tasks.

“Because Roby is dynamic in nature, we can quickly adapt the software to handle new requirements, whether this is a one off or recurring task,” Segal comments.

“In fact, the speed that additional workflows can be designed, configured and implemented, factoring in all operational variables is a huge advantage for us as we rapidly expand our business. This means we can also look at other applications for the software in other areas of the business.”