These companies are leading the way in providing retail systems powered experiences that are one step ahead of their customers’ expectations, including Carrefour Group, Amazon UK, Kroger and Coca-Cola.

1. M&S

Medallia and KPMG UK have been selected to deliver Marks & Spencer’s new Voice of the Customer programme across its UK and International business.

Powered by Medallia’s technology and delivered by KPMG’s customer consulting team, this will bring together all of the retailer’s global data sources within one platform.

The aim is to gain a live, connected view of the customer experience across its operations for the first time, support its business transformation and help use data to drive decision making.

2. Amazon

Amazon’s cashierless Just Walk Out technology is now available in a full size grocery store for the first time.

A new 25,000 square foot Amazon Fresh store lines up alongside the 10,400 square foot Amazon Go Grocery that debuted last year, and the standard 1,200 and 2,300 square feet Go locations.

It will be Amazon’s 14th Fresh location in the US when it opens tomorrow in Bellevue, Washington.

Just Walk Out tech is now at the newest Amazon Fresh grocery store – customers in Bellevue, WA can skip the checkout line and experience it themselves beginning this Thursday. https://t.co/4FfQbQBjXL
— Amazon News (@amazonnews) June 15, 2021

3. Delivery Hero

European online food delivery venture Delivery Hero is partnering with RELEX Solutions to optimise its supply chain planning across all product categories.

RELEX’s AI driven forecasting and replenishment solution will service the company’s quick commerce across Asia-Pacific, Latin America, Europe, and the Middle East.

4. Coca-Cola

Coca-Cola HBC Ireland and Northern Ireland has partnered with Manna for a drone delivery service in Oranmore, Galway.

This is pitched as the largest commercial drone delivery trial of its kind in the world, with plans for further roll-out to Irish towns in the coming months.

Coca-Cola, Diet Coke, Coca-Cola Zero Sugar, Fanta, Sprite and the Schweppes range will be available via the Manna platform.

Delighted to announce @MannaAero partnership with @CocaCola today. https://t.co/UTxkpzG2IB
— 𝘽𝙤𝙗𝙗𝙮 𝙃𝙚𝙖𝙡𝙮 🚁 ⚕ (@realBobbyHealy) June 14, 2021

5. The Very Group

The Very Group has kicked off a partnership with digital experience analytics startup Contentsquare.

The company, which operates Very.co.uk and Littlewoods.com, says that the tie up will allow it to “put data and insight at the heart of every change we make by visually bringing our data to life and giving our teams instant access to the insight that matters”.

It adds: “This will empower us to quickly make the right decisions for our customers, to create a world class customer experience at The Very Group”.

6. Carrefour Group

Carrefour Group has unveiled a new data and retail media strategy with the launch of its Carrefour Links platform.

This taps technology developed by Criteo, Google and LiveRamp.

The future of customer experience personalisation is here! Today, we are very proud to announce the launch of #CarrefourLinks, our data analytics and retail media platform. With @googlecloud, @liveramp and @criteo. Find out more at https://t.co/fXAqKYcU8A. pic.twitter.com/wuon5rtK5h
— Carrefour (@CarrefourGroup) June 15, 2021

7. LVMH

LVMH and Google Cloud have kicked off a strategic partnership.

According to a press release, the pair are teaming up to empower LVMH’s Maisons, the company’s individual luxury brands, to create “new, personalised customer experiences that foster long-term growth”.

As AI will increasingly touch every part of the value chain at LVMH, from product development to supply chain, to the interfaces with employees, partners, and customers, LVMH will leverage Google Cloud’s cloud technology and AI/ML tools to enable the development of new business use cases at scale.

8. Kroger

Kroger has opened a customer fulfilment centre (CFC) in Groveland, Florida, powered by Ocado Group technology.

This marks Kroger's entry into the Florida market with an e-commerce delivery service that features vertical integration, machine learning, and robotics.

Our Kroger Delivery network continues to expand, and we're now operating our Customer Fulfillment Center in Groveland, FL powered by @OcadoGroup. This marks Kroger’s entry into Florida with a e-commerce service that delivers fresh food fast. Read more: https://t.co/PaE23Xw8tk pic.twitter.com/aswHOQsLEw
— Kroger News (@KrogerNews) June 9, 2021

9. The Hut Group

The Hut Group’s proprietary e-commerce platform THG Ingenuity is set to offer the Open Banking powered Mode solution as a payment option for customers.

10. Ted Baker

Ted Baker has announced the second round of its branded audio content series, Conversations In Culture, hosted on social networking app Clubhouse.

For the first session, resident host Abraxas Higgins will be joined by musician, actor, writer, and presenter Jordan Stephens to discuss live music and making connections in the industry.

Each subsequent weekly session will see different creatives take to the Clubhouse stage with Abraxas to exchange perspectives around different topics rooted in culture and fashion.