Best Buy tackles shopper frustrations with launch of new AI powered live home delivery tracking experience

Best Buy reports a new live tracking feature, leveraging AI solutions, that aims to improve the Best Buy delivery or installation experience.

In a online post, the retailer said: “With this new digital feature, we’ve created a new way for our customers to digitally track their Best Buy deliveries and installations when they purchase large items like big screen TVs, refrigerators, washers, dryers and more.”

“Now, on the day of their delivery or installation, customers will have to-the-minute tracking details on the progress of their order, including a real-time map view of where their driver is along their route.”

It added: “It’s the latest example of how we’re using technology to create a better experience for our customers from start to finish. (It also aligns with some of the recent additions we’ve made to customer support services that provide easier access to information when it matters most.)”

“We’re using data like predicted demand and real-time traffic patterns to reduce delivery lead times, optimise our routes and ultimately provide customers with live estimated time of arrivals down to the minute.”

“Our new live delivery tracking experience removes the frustration so many of us have felt when we’re given a window of time to wait around at home for an appointment or a larger delivery to arrive,” says Brian Tilzer, Chief Digital, Analytics and Technology Officer at Best Buy.

“We know our customers’ time is extremely valuable, and we’re proud to bring a level of convenience to technology delivery and installation that nobody is currently providing.”

2024 RTIH INNOVATION AWARDS

Home delivery is a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by CADS, 3D Cloud, Retail Technology Show 2025, and Business France, celebrate global tech innovation in a fast moving omnichannel world.

It’s free to enter and you can do so across multiple categories.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.