Jisp powered stores thrive amid turbulent UK retail landscape by prioritising customer engagement and loyalty

June brought a setback for the UK retail sector as poor weather conditions deterred shoppers, resulting in a 1.2% drop in retail sales volumes. This decline starkly contrasted with the 2.9% increase witnessed in May.

The year-over-year performance also saw a slight decline, with sales volumes falling by 0.2% compared to June 2023. Moreover, the figures were 1.3% below the pre-pandemic levels of February 2020, according to the Office for National Statistics (ONS).

Several factors have been cited by retailers for this downturn. Uncertainty surrounding the UK general election on 4th July, adverse weather conditions, and reduced foot traffic have all played a role in dampening retail sales.

Despite these challenges, there was a silver lining in the form of consumer confidence. A GfK survey, released on 19th July, revealed that consumer sentiment in Britain inched up to its highest level since September 2021.

Amid this turbulent retail landscape, Jisp powered stores experienced a rise in footfall during the June period, due to their ability to foster customer loyalty. 

They reported the following key performance indicators (KPIs) for June:

Shoppers: A year-over-year (YoY) increase of 17.13% and a month-over-month (MoM) rise of 5.38%.

Repeat customers: A YoY surge of 26.34% and a MoM growth of 7.22%.

According to a press release issued by Jisp: “These numbers clearly demonstrate that our strategy is not just about attracting customers but also about retaining them through superior service and engagement.”

“The rise in footfall at Jisp powered stores during a period of overall retail decline highlights the effectiveness of our approach in creating a resilient retail environment.”

“As traditional retailers grapple with fluctuating sales and external pressures, we continue to demonstrate how technology and customer centric strategies can drive performance and foster loyalty.”

“In conclusion, while June 2024 presented numerous challenges for the UK retail sector, the standout performance of Jisp powered stores offers a beacon of hope.”

“By prioritising customer engagement and loyalty, Jisp has not only weathered the storm but has also set a new benchmark for success in the retail industry.”

2024 RTIH INNOVATION AWARDS

Physical stores are a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by CADS, 3D Cloud, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.

It’s free to enter and you can do so across multiple categories.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.