Food and coffee chain Pret A Manger taps YOOBIC tech to support frontline teams and global expansion

Pret A Manger is partnering with digital workplace specialist YOOBIC.

By deploying the company’s suite of tools across 525 shops in 15 international markets, Pret says it is enabling its team to deliver consistently excellent brand experiences while prioritising customer and employee safety at every step of the way.

Over the next three to five years, it plans to double its total footprint to more than 1,000 shops through a growing global network of franchise partnerships.

That's where YOOBIC comes in. By bringing to life some of Pret's extensively documented standard operating procedures into a unified virtual hub, it gives frontline teams immediate access to the digital tools and information they need to succeed, while enabling senior leaders to maintain full visibility into and control over its global operations.

Pret's team members are currently using the tech to monitor and manage over 65,000 monthly tasks across the company's network of shops, with full tracking of task completion, follow up action items, and compliance rates.

"Our customers expect the best possible experience each and every time they shop with us, and YOOBIC helps us provide that consistently at both directly operated and franchised locations," says Mark Corney, Pret's Global Operations Development Director.

"Quality and safety are paramount at Pret, and partnering with YOOBIC enables us to expand with confidence while empowering both fresh hires and seasoned team members to deliver amazing experiences for our customers."

"When it comes to food service, there's no room for error. Providing safe, hygienic, and brand appropriate experiences requires meticulous attention to detail from every single frontline team member - and that's the challenge that YOOBIC helps to solve," says Fabrice Haiat, YOOBIC CEO and Co-founder.

"We're thrilled to be working with Pret to support their frontline teams, and to provide the visibility and consistency needed to fuel their ambitious global expansion plans."

2024 RTIH INNOVATION AWARDS

Frontline team technology is a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by CADS, 3D Cloud, Retail Technology Show 2025, and Business France, celebrate global tech innovation in a fast moving omnichannel world.

It’s free to enter and you can do so across multiple categories.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.