Retail technology innovation of the week: Nespresso UK and HIVED brew up sustainable delivery experience

Retail Technology Innovation of the Week is a series brought to you by RTIH and sponsored by 3D Cloud, highlighting stand out deployments, launches, and initiatives by retailers and tech suppliers.

Every week, we will showcase forward thinking tech plays that have impressed our Editor and the Retail Technology Innovations Report judging panel, alongside the publication of the 2024 report.

So far, we’ve flagged up sterling work being done by Ocado Retail, Decathlon, Lacoste, Downtown Spirits, TalkShopLive, Huck’s, Rovertown, Wing, Nobody’s Child, IKI, Pixevia, A.L.C., Archive, Therabody, Outform, Kingfisher, PMC, Boots UK, Ocula Technologies, Grace O'Malley Irish Whiskey, Metacask, Ikea, Carrefour Belgium, Matalan, and McDonald’s.

And this week we’re focusing on Nespresso UK, which has partnered with HIVED, an all electric delivery service, on sustainable coffee orders in London.

The aim of the tie up is to enhance the customer experience while notably reducing carbon emissions.

Nespresso customers can now track their orders in real-time, receive live updates, and access instant customer support through HIVED's platform.

The partnership will seek to reduce carbon emissions by up to 76% per parcel, potentially saving over 10,000kg of CO2 emissions monthly across approximately 60,000 Nespresso deliveries in London.

Murvah Iqbal, Co-Founder and Co-CEO, HIVED, says: “Nespresso is an incredible cup of coffee, and we are delighted to be working as its delivery partner. Londoners can now get their coffee moments with an elevated and more sustainable delivery experience, at the same time.”

“As we continue to expand our operations across London and beyond, this partnership is a great example of how HIVED can support major brands like Nespresso, through its fast, reliable and uncomplicated delivery experience for customers.”

Anna Lundstrom, CEO, Nespresso UK & ROI, says: “As a direct-to-consumer brand, the delivery moment can often be the first physical experience of Nespresso for our customers.”

“We want to make sure every delivery is elevated, seamless and as sustainable as possible which is why HIVED is the perfect partner to help us achieve this ambition. HIVED provides personalised choices which suit our customers individual preferences, and their delivery service fits seamlessly into the Nespresso experience.” 

Nespresso customers are able to choose between next-day and two-day delivery options to locations across Greater London.

2024 RTIH INNOVATION AWARDS

Green retail is a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by CADS, 3D Cloud, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.